Terms of business

In force from 10 October 2026. This is a translation; the Croatian version (Opći uvjeti poslovanja) prevails.

These terms apply to all services provided under the Zauzeto brand by 2GREAT d.o.o., Ilica 138, 10000 Zagreb, Croatia, OIB 18520556531 ("we"). If a written quote says something different, the quote prevails. "You" means the client, whether a consumer or a business. Rules that apply only to consumers say so.

1. Services and who can order them

We build websites, host and maintain those websites (a yearly subscription) and rework listings on booking platforms. Only adults can order our services, and for a company, a person authorised to represent it.

2. Quotes and entering into a contract

Prices and descriptions on the website are for information and are not an offer. When you enquire, we email you a written quote with the scope, price, deadlines and these terms. A quote is valid for 30 days. The contract is concluded when you accept the quote in writing; email counts as writing. Until then you owe us nothing.

3. Prices and payment

• All prices are in euros and include VAT. There are no hidden costs: everything you pay is listed in the quote.
• The website price "from €399" is a starting price. The final price depends on the number of units, languages and extra features, and is always stated in the quote before any work starts.
• A domain ending in .hr or .com is included in the price: the first year in the build price, then in the yearly subscription while it runs. The price of other domain endings is listed in the quote.
• You pay for a website only once you approve the design. After approval we send an invoice payable within 8 days, and we launch the site once it is paid.
• You pay for a listing makeover after we send you the finished texts and photo order, within 8 days of the invoice.
• Payment is by bank transfer to the account shown on the invoice. Businesses pay statutory default interest on late payments.

4. Building a website

• After the contract is concluded you send us photos and details of your place. The deadline in the quote runs from the day we receive them and is extended by any delay on your side.
• We design the site and write the copy; you review it and tell us what to change. The design counts as approved when you confirm it in writing.
• If you still don't approve the design after a reasonable number of rounds of changes, either side may walk away with no compensation: you owe us nothing, and we don't hand over the design.
• We register the domain in your name or help you register it yourself. The domain is yours and stays yours. If you cancel the subscription, you renew the domain yourself or through another provider from the next period, and we help you with the transfer.

5. Yearly subscription: hosting and changes

• The first year of hosting and maintenance is included in the build price. After that the subscription is €99 a year including VAT.
• The subscription renews for another year unless you cancel it. At least 30 days before it ends we email you a reminder and the invoice for the next year, so you always know in time what comes next.
• The subscription includes hosting, a .hr or .com domain and every change you need to the existing site: texts, prices, photos, dates, colours and the like. We make changes within a reasonable time, usually three working days. New features, new pages or new languages that weren't part of the build are not changes, and we quote for them separately.
• We make sure the site works, but we can't guarantee it will be available without any interruption, as that also depends on the hosting provider and the internet. We fix faults without delay.
• We may change the subscription price for the next period, giving at least 30 days' notice. If you don't agree with the new price, you can cancel free of charge before it applies.
• If a subscription invoice is still unpaid 30 days after it is due, despite a reminder, we may take the site offline temporarily. The domain and content remain yours.

6. Listing makeovers

• We write the title and description, choose and order your photos, and check amenities, house rules and other details. We send you the result ready to paste in, or enter it ourselves if you prefer.
• To make the changes, please give us access through the platform's co-host or team member feature. If you give us a password, we use it only for the agreed work and don't keep it afterwards. When we finish, we recommend you remove our access or change the password.
• We only publish content you have approved. You are responsible for the accuracy of the details about your place.
• Zauzeto is not affiliated with Booking.com, Airbnb or any other platform. We are not responsible for their decisions, rules, fees, listing rankings or account suspensions.

7. What we can't promise

A good website and a good listing improve the chances of a booking, but the number of bookings, revenue and search rankings also depend on things we don't control: price, season, competition, platforms and search engines. So we don't guarantee any number of enquiries, bookings or revenue, or a position on Google. The commission calculator on the website is a rough estimate for comparison, not a promise.

8. Your obligations

• You warrant that you may use the photos, texts, logos and other materials you give us. If a third party claims compensation from us because of such material, you are responsible, to the extent the law allows, and will compensate us for the damage and costs.
• You are responsible for the accuracy of the details about your place and for complying with the rules that apply to your business, for example on registering and categorising accommodation, tourist tax, prices and protecting guests' data.
• For guests' data received by your website you are the controller and we are the processor (Annex 1). We prepare a privacy policy text with your site, and you confirm it is accurate for your business.

9. Copyright and references

• Once the build is paid in full, you may use, change and move the design and texts made for you, without any limit in time or territory. You can take the site wherever you like.
• We keep the general parts of the code, the tools and the know-how we use across projects and may reuse them, and we give you a permanent right to use them as part of your site. Third-party parts, such as fonts, are used under their own licences.
• We may show the website or listing we made for you among our work (its name, screenshots and recordings of the site), unless you forbid it in writing. We respect that from the day we receive it.

10. Liability

For damage we cause you, we are liable up to the amount you paid us, in the last 12 months, for the service that caused the damage. Towards businesses we are not liable for lost profit or indirect damage, such as missed bookings. These limits don't apply to damage caused intentionally or through gross negligence, or to injury to life, body or health. Nothing in these terms limits the rights a consumer has by law.

We are not liable for delay or non-performance caused by force majeure, for example natural disasters, prolonged network or provider outages, attacks on infrastructure, or decisions of the authorities.

11. Consumers' right of withdrawal

If you are a consumer, you can withdraw from a distance contract within 14 days of concluding it, without giving a reason.

• How: through the cancellation form on this website, by email to info@zauzeto.eu, by post to our address, or with the form in Annex 2. The deadline is met if you send your statement before it expires. We acknowledge receipt by email without delay.
• Refund: we refund everything you paid within 14 days of receiving your withdrawal, by the same means you paid and without any fees.
• If you asked us to start early: if you expressly ask us to start work before the 14 days are up and then withdraw, you pay a proportionate amount for the work done until then. For a website this in practice means nothing, because you only pay once you approve the design.
• When the right ends: if the service has been fully performed before the period ends, with your prior express consent and your acknowledgement that you then lose the right of withdrawal, the right of withdrawal ends.

12. Cancelling the subscription

You can cancel the yearly subscription whenever you like, without giving a reason and at no cost, through the cancellation form, by email or by post. We confirm the cancellation by email without delay. The site keeps running until the end of the period you have paid for, and we charge nothing for the next one. We don't refund the amount paid for the current period, unless you are a consumer withdrawing within the period in point 11, or we have failed to meet our obligations. On request, within 14 days we hand over all the site's files and help move it to another provider. The domain stays yours.

13. Complaints

You can send a complaint by email to info@zauzeto.eu or by post to 2GREAT d.o.o., Ilica 138, 10000 Zagreb, Croatia. We acknowledge receipt without delay and send a written reply within 15 days of receiving the complaint.

14. Disputes and governing law

We want to settle any disagreement by talking it through. If we can't resolve a complaint, a consumer can turn to an alternative dispute resolution body for consumer disputes, for example the Mediation Centre of the Croatian Chamber of Economy, Rooseveltov trg 2, 10000 Zagreb (hgk.hr). We are willing to take part in mediation. A consumer can always go to the competent court as well.

Contracts are governed by Croatian law. Consumers keep the protection given by the mandatory rules of the country where they live. Disputes with businesses are heard by the competent court in Zagreb.

15. Final provisions

• Booking.com, Airbnb, Google and WhatsApp are trademarks of their owners. We mention them only to describe our services. Zauzeto is not affiliated with or endorsed by them.
• If any provision of these terms is invalid, the others remain in force.
• We may change these terms. A new version applies to contracts concluded after it is published. For existing subscriptions we email you at least 30 days before the changes apply, and if you don't agree with them, you can cancel free of charge before they take effect.
• How we handle personal data is described in the privacy policy.

Annex 1: Data processing agreement

This annex applies when we build, host or maintain a website for you that receives personal data from your guests and visitors (Article 28 GDPR). You are the controller and we are the processor.

1. Subject matter and duration. Data guests send through your website (name, contact details, dates, number of guests, message) and server logs, concerning your website's visitors and guests. The purpose is running the website and delivering enquiries to you. Processing lasts as long as the subscription.
2. Instructions. We process the data only on your instructions, which are these terms and your written requests. If we believe an instruction breaches the law, we will tell you.
3. Confidentiality. Only people working on your website, who are bound to confidentiality, access the data.
4. Security. The website runs over an encrypted connection (HTTPS), the forms don't store enquiries on the server but email them to you straight away, and access to the server is restricted.
5. Sub-processors. You give us general authorisation to use the hosting provider Hostinger International Ltd. (Cyprus, EU), which hosts the site, and Google Ireland Ltd. (Ireland, EU), through whose Google Workspace service the forms send their messages (if it is unavailable, Hostinger sends them); we keep no copy of the messages. We will tell you in advance about any intended change of sub-processor; you may object and cancel the subscription.
6. Assistance. We help you answer guests' requests to exercise their rights and meet your obligations under Articles 32 to 36 GDPR.
7. Breaches. We notify you of a personal data breach without delay, and at the latest 48 hours after we become aware of it.
8. End of processing. When the subscription ends, we hand over the site's files and keep none of your guests' data. The hosting provider deletes the server logs.
9. Demonstrating compliance. On request we give you the information needed to show that this annex is respected, and allow inspections with reasonable notice.

Annex 2: Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. The form on this website is quicker.